Summary of impact:
At approximately 06:40 UTC on 14 September 2022, as part of the fortnightly release, we released a change for EasyEditor affecting how it operated for Mac/Safari users. During this time, Mac/Safari users experienced issues with designing and saving email campaigns. The change we made was part of a beta release related to our ‘Product Blocks’ feature. The resolution for the issue was to revert this change. We restored full EasyEditor functionality for Mac/Safari users at 10:50 UTC on 14 September 2022.
Root Cause:
We deployed code that called a function not supported by the Safari API. The call to that method crashed Safari during the loading cycle of EasyEditor, meaning the remainder of EasyEditor couldn’t load successfully.
Mitigation:
A summarized timeline of events (in UTC):
Next Steps:
From here, we’ll: