Asia Pacific - R3: Planned maintenance to email & SMS sending services
Scheduled Maintenance Report for Dotdigital
This maintenance work is now complete and sends are working as normal
Posted Jul 01, 2022 - 16:54 BST
Sends have now been resumed and any queued email will be sent immediately.
Posted Jul 01, 2022 - 15:03 BST
Our maintenance is now underway and email sends have now been temporarily paused.
Posted Jul 01, 2022 - 13:18 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 01, 2022 - 13:00 BST
On Friday 1 July 2022 between 22:00 AEST and 02:00 AEST, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.

During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.

All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.

If you have any questions, you can contact us on or via our contact us page.
Posted Jun 10, 2022 - 14:48 BST
This scheduled maintenance affected: Asia Pacific - Dotdigital R3 (Asia Pacific - Mail Sending, Asia Pacific - SMS).