Europe - R1: Planned maintenance to email & SMS sending services
Scheduled Maintenance Report for Dotdigital
The scheduled maintenance has been completed.
Posted Jul 30, 2022 - 17:20 BST
Verification is currently underway for the maintenance items.
Posted Jul 30, 2022 - 17:16 BST
Email and SMS sends have been resumed after a pause in outbound sends for approximately 20 minutes.
Posted Jul 30, 2022 - 17:07 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 30, 2022 - 16:00 BST
We will be undergoing scheduled maintenance during this time.
Posted Jun 14, 2022 - 15:47 BST
On Saturday 30 July 2022 between 16:00 BST and 20:00 BST, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.

During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.

All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.

If you have any questions, you can contact us on or via our contact us page.
Posted Jun 10, 2022 - 14:55 BST
This scheduled maintenance affected: Europe - Dotdigital R1 (Europe - Mail Sending, Europe - SMS).