North America - R2: Planned maintenance to email & SMS sending services
Scheduled Maintenance Report for Dotdigital
The scheduled maintenance has been completed.
Posted Jul 16, 2022 - 12:00 BST
All sends are now working as normal and queued email is being dispatched.
Posted Jul 16, 2022 - 11:50 BST
SMS sends are now fully working. Approximately 50% of email sends are also now working whilst the remainder remains in a queue.
Posted Jul 16, 2022 - 11:21 BST
Sends continue to be paused whilst we investigate an issue with some of our sending IP addresses.
Posted Jul 16, 2022 - 10:49 BST
We've now entered a phase in the migration where sends are temporarily paused.
Posted Jul 16, 2022 - 09:41 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 16, 2022 - 09:00 BST
On Saturday 16 July 2022 between 04:00 EDT and 08:00 EDT, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.

During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.

All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.

If you have any questions, you can contact us on or via our contact us page.
Posted Jun 10, 2022 - 14:53 BST
This scheduled maintenance affected: North America - Dotdigital R2 (North America - Mail Sending, North America - SMS).