End of Internet Explorer support
Scheduled for Aug 17, 10:00 - 10:01 BST
Scheduled
We want to tell you about a change to our supported web browsers.

What's happening?

If you use Internet Explorer (IE) to access Engagement Cloud, you should choose a different web browser by August 17th, 2021. After this date, Engagement Cloud may not work correctly if you continue to use Internet Explorer.

Why are you ending support for Internet Explorer?

The latest version of Internet Explorer (version 11), was released in 2013. Due to its age, most companies such as Microsoft, Facebook, and Google are reducing or entirely dropping support, and now we’re following suit. We're committed to providing modern, fast experiences for Engagement Cloud users, and legacy browsers make it harder to offer you that experience.

August 17th 2021 will mark one year since Microsoft themselves announced the scheduled end of IE support for a wide range of their products, including Teams and Office 365.

Will this affect my contacts engaging with the messages I send, preference centres, unsubscribe pages or landing pages & forms they interact with?

No. We know some of your contacts may still use Internet Explorer for a while longer, so preference centres, landing pages and forms, and any other direct end-consumer visible pages will continue to be supported in as many different browsers and devices as possible.

What are your supported browsers?

You can find out all this information here.
Posted Jul 09, 2021 - 14:05 BST
This scheduled maintenance affects: Europe - Engagement Cloud r1 (Europe - Web Application), Asia Pacific - Engagement Cloud r3 (Asia Pacific - Web Application), and North America - Engagement Cloud r2 (North America - Web Application).