This work is now complete. All shared suppression lists have been fully re-synced; we're very sorry it took longer than we'd estimated.
Posted about 5 years ago. Mar 23, 2014 - 19:12 GMT
The resynchronisation is still ongoing. It's taking longer than we estimated as other parts of the application are busier than normal, and we're seeing higher contention rates than we'd hoped. We're now looking for the majority of accounts to be complete by the end of the weekend.
Posted about 5 years ago. Mar 21, 2014 - 14:19 GMT
Resynchronisation is now well under way, but some accounts are taking longer to complete than we anticipated. We're looking into why and will update again as soon as we know more. As a reminder, no other functionality is affected.
Posted about 5 years ago. Mar 20, 2014 - 12:52 GMT
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted about 5 years ago. Mar 19, 2014 - 18:00 GMT
NOTICE: This maintenance only affects users who share suppression lists between multiple accounts.
On 19 March, we'll be making changes to shared suppression lists as part of our regular fortnightly product update.
This update will help us lay the groundwork for better hardware to ensure dotMailer continues to run efficiently and smoothly. As part of this, we'll be resynchronising suppression lists on affected accounts.
The re-sync will happen between 18:00 GMT on 19 March and 12:00 GMT on 20 March.
This change is classified as low-impact, and as such all accounts will remain available and everything from sending to reports will continue to work as normal. However, during the re-sync new additions to suppression lists may take longer to become shared, and any newly created child accounts may take longer than usual to synchronise with suppression lists.