Summary of impact:
At approximately 17:15 UTC on Tuesday 25th Ocotber 2022, we were alerted to connectivity issues on our platform. During this time, customers experienced issues when trying to gain access to their Dotdigital account and certain areas of the platform were not loading as expected.
We isolated the problem to be with a 3rd party provider, Cloudflare. Cloudflare have since announced the incident was caused by an incorrect network configuration change which disrupted traffic in some of their largest data centers. You can find the full details of the incident on the Cloudflare blog post Partial Cloudflare outage on October 25, 2022
At 18:50 UTC, Cloudflare resolved the issues with their network. This meant access to our platform was restored.
We’ve asked Cloudflare to continue their investigation into this incident and to identify any mitigating steps they can take to prevent future issues.