Global - CPaaS API
Service is now fully restored and we will follow up with an RCA in due course.
We applied a fix a few minutes ago. The great news is we're now seeing immediate and sustained improvements with the Enterprise Communications API, Chat, SMS and MMS channels. Thanks for your patience while we worked on this problem. We'll monitor the situation from here and post a final update once we're totally satisfied it's resolved
We've discovered an issue with our Enterprise Communications API, Chat, SMS and MMS channels, and our tech team are working flat out to fix it. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly
Connectivity with our short code provider has now been restored and we are working through the backlog of queued inbound messages.
This issue is now impacting all of our UK short codes. We are working with our short code suppliert to find a resoluation as soon as possible.
We've discovered an issue with intermittent delays on receiving inbound SMS messages via some short codes, and our tech team are working flat out to fix it. Sorry if this is affecting you, but things should be back to normal very soon. Look out for more news from us shortly.
Europe - SMS(Europe - R1)
A final update from us, We have now processed the missing UK SMS delivery receipts.
Good news: we're currently processing the missing UK SMS delivery receipts. We expect to have everything up-to-date within the next 2 hours.
We have identified the cause of the missing SMS delivery receipts and have applied a fix. New delivery receipts are coming through as intended. We are continuing to investigate the backlog of missing receipts.
We have had reports of some missing UK SMS delivery receipts and are currently investigating.