All Systems Operational

About This Site

Welcome to the dotdigital status page

We closely and continuously monitor the status of Engagement Cloud. If there are any interruptions to services, we post the details on this page immediately. In addition, you can access our uptime and availability reports at anytime.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing is only for service information, and we will never send any marketing communications. If you'd like to know more, read our Privacy Policy .

This page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Engagement Cloud r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
North America - Engagement Cloud r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
Asia Pacific - Engagement Cloud r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020

No incidents reported.

Oct 28, 2020
Postmortem - Read details
Oct 30, 12:01 GMT
Resolved - We've monitored the situation for some time now and we're confident this issue is fully resolved. All delayed scheduled email campaign sends should now be up to date
We apologise again for the interruption it caused. We're going to write a report to share the specific details of today's issue. We'll attach it here in a few days when it's ready.
Please contact our support team via live chat or email if you have any questions, or are still experiencing any issues.
Oct 28, 18:56 GMT
Monitoring - We have identified the issues with scheduled sends. Some scheduled campaigns were delayed from 14:40 UTC and most have now been successfully sent. We're monitoring for any remaining affected campaigns. We will provide another update shortly
We again apologise for any inconvenience this may have caused, thank you for your patience.
Oct 28, 18:20 GMT
Investigating - We're investigating an issue with scheduled sends (in all regions) not completing as expected. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Oct 28, 17:29 GMT
Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020
Completed - The scheduled maintenance has been completed.
Oct 21, 08:26 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:31 BST
Scheduled - Our next regular application update is scheduled for Wednesday 21st October 2020 at 07:30 BST

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
17:30 - 18:30 AEDT (e.g. Sydney)
Oct 14, 09:42 BST
Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.