Dotdigital Status

All Systems Operational

About This Site

Welcome to the Dotdigital status page

We closely and continuously monitor the status of Dotdigital. If there are any interruptions to services, we post the details on this page immediately. In addition, you can access our uptime and availability reports at anytime.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing to this status page means you'll only receive service information.

However, if you'd like to hear about Dotdigital news, events, product releases, webinars, blogs and other helpful announcements, you can subscribe to our customer marketing emails.

If you'd like to know more about how we collect and use personal data, you can read our Privacy Policy.

This status page and any notifications are intended for Dotdigital Customers and Partners only.

Global - Website Operational

Global - Login Page Operational

Global - Image Hosting Operational

Europe - Dotdigital R1 Operational

Europe - Web Application Operational

Europe - API Operational

Europe - Mail Sending Operational

Europe - Open and Link Tracking Operational

Europe - Reporting Operational

Europe - Surveys and Forms Operational

Europe - Pages and Forms Operational

Europe - Transactional Email Operational

Europe - Contact Imports Operational

Europe - SMS Operational

Europe - Email to SMS Operational

Europe - Integration Hub Operational

North America - Dotdigital R2 Operational

North America - Web Application Operational

North America - API Operational

North America - Mail Sending Operational

North America - Open and Link Tracking Operational

North America - Reporting Operational

North America - Surveys and Forms Operational

North America - Pages and Forms Operational

North America - Transactional Email Operational

North America - Contact Imports Operational

North America - SMS Operational

North America - Email to SMS Operational

North America - Integration Hub Operational

Asia Pacific - Dotdigital R3 Operational

Asia Pacific - Web Application Operational

Asia Pacific - API Operational

Asia Pacific - Mail Sending Operational

Asia Pacific - Open and Link Tracking Operational

Asia Pacific - Reporting Operational

Asia Pacific - Surveys and Forms Operational

Asia Pacific - Pages and Forms Operational

Asia Pacific - Transactional Email Operational

Asia Pacific - Contact Imports Operational

Asia Pacific - SMS Operational

Asia Pacific - Email to SMS Operational

Asia Pacific - Integration Hub Operational

Global CPaaS Operational

API Operational

Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 1, 2021

No incidents reported today.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

Black Friday email processing

Resolved - This incident has been resolved.
Nov 26, 15:04 GMT

Monitoring - Hey folks! Black Friday is the biggest email sending day of the year (as you know). Many more emails are being sent around the world by everybody, which means it can take a little extra time to process them (when compared to a normal day). Our platform is already equipped to manage the additional volumes we’re expecting to see today. We want to reassure you campaigns will complete successfully and there’s no additional actions you need to take.
It’s important to mention. When emails leave our mail servers and are accepted by the receiving mail servers (at gmail, Hotmail, yahoo, etc), they need to pass through their infrastructure and filtering before arriving into recipient inboxes. Receiving mail servers are processing vastly elevated volumes today, which may take them longer than usual.
Nov 26, 10:17 GMT

Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.