All Systems Operational
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Welcome to the Dotdigital status page
If there are any interruptions to services, we post the details on this page immediately. In addition, you can read about historic incidents, details of our analysis and subsequent preventative actions.
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You can access our uptime and availability reports at anytime.
Global - Website
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Operational
Global - Login Page
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Operational
Global - Image Hosting
Operational
Europe - Dotdigital R1
Operational
Europe - Web Application
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Operational
Europe - API
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Operational
Europe - Mail Sending
Operational
Europe - Open and Link Tracking
Operational
Europe - Reporting
Operational
Europe - Surveys and Forms
Operational
Europe - Pages and Forms
Operational
Europe - Transactional Email
Operational
Europe - Contact Imports
Operational
Europe - SMS
Operational
Europe - Email to SMS
Operational
Europe - Integration Hub
Operational
North America - Dotdigital R2
Operational
North America - Web Application
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Operational
North America - API
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Operational
North America - Mail Sending
Operational
North America - Open and Link Tracking
Operational
North America - Reporting
Operational
North America - Surveys and Forms
Operational
North America - Pages and Forms
Operational
North America - Transactional Email
Operational
North America - Contact Imports
Operational
North America - SMS
Operational
North America - Email to SMS
Operational
North America - Integration Hub
Operational
Asia Pacific - Dotdigital R3
Operational
Asia Pacific - Web Application
Operational
Asia Pacific - API
Operational
Asia Pacific - Mail Sending
Operational
Asia Pacific - Open and Link Tracking
Operational
Asia Pacific - Reporting
Operational
Asia Pacific - Surveys and Forms
Operational
Asia Pacific - Pages and Forms
Operational
Asia Pacific - Transactional Email
Operational
Asia Pacific - Contact Imports
Operational
Asia Pacific - SMS
Operational
Asia Pacific - Email to SMS
Operational
Asia Pacific - Integration Hub
Operational
Global CPaaS
Operational
API
Operational
Portal
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Asia Pacific - R3: Planned maintenance to email & SMS sending services
Jul 1, 13:00-17:00 BST
On Friday 1 July 2022 between 22:00 AEST and 02:00 AEST, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.
During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.
All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.
If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.
Posted on Jun 10, 14:48 BST
During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.
All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.
If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.
Posted on Jun 10, 14:48 BST
North America - R2: Planned maintenance to email & SMS sending services
Jul 16, 09:00-13:00 BST
On Saturday 16 July 2022 between 04:00 EDT and 08:00 EDT, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.
During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.
All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.
If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.
Posted on Jun 10, 14:53 BST
During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.
All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.
If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.
Posted on Jun 10, 14:53 BST
Europe - R1: Planned maintenance to email & SMS sending services
Jul 30, 16:00-20:00 BST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 14, 15:47 BST
Jun 14, 15:47 BST
Scheduled -
On Saturday 30 July 2022 between 16:00 BST and 20:00 BST, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.
During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.
All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.
If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.
Jun 10, 14:55 BST
During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.
All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.
If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.
Jun 10, 14:55 BST