All Systems Operational
Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - dotmailer r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Landing Pages Operational
Europe - Transactional Email Operational
North America - dotmailer r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Landing Pages Operational
North America - Transactional Email Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Landing Pages Operational
Asia Pacific - Transactional Email Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our next regular application update is scheduled for Wednesday 3rd of July 2019 at 07:30 BST.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotmailer.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEST (e.g. Sydney)
Posted on Jun 26, 10:47 BST
Past Incidents
Jun 27, 2019

No incidents reported today.

Jun 26, 2019

No incidents reported.

Jun 25, 2019

No incidents reported.

Jun 24, 2019
Resolved - This issue is now fully resolved
The root cause was with a network configuration error with one of the providers used by our 3rd party CDN (Content Distribution Network) provider, Cloudflare.
It affected a number of websites on the internet, not just our services.
We apologise for any delay experienced.
Jun 24, 14:05 BST
Monitoring - Our 3rd party provider has identified and fixed the problem, we will continue to monitor and will close this incident once we're confident it has been fixed, although our preliminary monitoring shows it should be fixed now.
Jun 24, 13:44 BST
Identified - One of our 3rd Party providers, Cloudflare, are currently experiencing intermittent issues.
We are communicating with them to establish when the issue will be fixed.
A further update will be provided in due course.
Jun 24, 13:15 BST
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019

No incidents reported.

Jun 20, 2019

No incidents reported.

Jun 19, 2019
Completed - The scheduled maintenance has been completed.
Jun 19, 08:14 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:30 BST
Scheduled - Our next regular application update is scheduled for Wednesday 19th of June 2019 at 07:30 BST.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotmailer.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEST (e.g. Sydney)
Jun 12, 10:10 BST
Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.