Jul 30, 17:48 BST
We've pinpointed the issue with our third-party provider and have now resolved the issue. We’ve monitored the situation for some time now and we’re confident this issue is resolved.
Sorry it happened and for the interruption it has caused today. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.
Jul 29, 21:07 BST
We've made some additional adjustments to redirect our network traffic and we've seen a significant reduction in login issues in R2 and R3 regions. We've noticed the ongoing networking issues causing occasional issues with saving and/or displaying images within campaigns too. We're continuing to monitor the situation and will provide another update soon.
Jul 29, 19:35 BST
We're sorry to say we're seeing some intermittent login issues again in our North America (R2) and Asia Pacific (R3) regions. We're continuing with our work to fully resolve the issue.
Jul 29, 18:42 BST
We're pleased to say we've resolved the intermittent login issues in our North America (R2) and Asia Pacific (R3) regions. We've traced the issue to a third-party provider and we've since added mitigation. We'll continue monitoring the situation.
Jul 29, 18:12 BST
All services in Europe (R1) continue to remain stable.
All services have now been restored in our North America (R2) and Asia Pacific (R3) regions. We have a backlog of email/SMS sends to process which will complete quickly. However, some customers in R2 and R3 will be experiencing intermittent login issues still. We're continuing to address the login issues and will post another update soon.
Jul 29, 17:00 BST
In Europe (R1) region, we've restored all services. We have a backlog of email/SMS sends to process which will complete quickly.
In North American (R2) and Asia Pacific (R3) regions, all services including all email/SMS sends, importing/exporting contacts, program enrollments and segment refreshes remain offline at present. However, we're aiming to bring services in these regions back online shortly.
We'll provide another update as soon as we have more news. Thanks for your patience while we've been working on resolving this issue.
Jul 29, 16:42 BST
We've now paused some additional services while we resolve the intermittent login issue. To confirm, all sending activity (email and SMS test/campaign sends) are still paused and additionally importing/exporting contacts, program enrollments, segment refreshes, etc are currently unavailable. We're really sorry about the disruption. We're working as quickly as possible to restore everything to normal.
Jul 29, 15:10 BST
We’re making good progress on resolving the intermittent login issues. All sending services (in all regions) remain in a paused state, meaning test sends and campaign sends will be held in a queue until we restart services (at which point they'll be sent). Sorry about the disruption, folks. We’ll be back with another update very soon.
Jul 29, 14:17 BST
Hey, folks. We're receiving some reports from customers experiencing intermittent login issues. We've temporarily paused services while we investigate the issues. We'll post an update as soon as we can.
Jul 29, 13:23 BST