All Systems Operational
Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - dotmailer r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Landing Pages Operational
Europe - Transactional Email Operational
North America - dotmailer r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Landing Pages Operational
North America - Transactional Email Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Landing Pages Operational
Asia Pacific - Transactional Email Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our next regular application update is scheduled for Wednesday 25th September 2019 at 07:30 BST

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEST (e.g. Sydney)
Posted on Sep 20, 11:54 BST
CPaaS platform maintenance Oct 12, 06:15-07:00 BST
On 12th October 2019, a number of services will be offline and unavailable for up to 45 minutes between 06:15am - 07:00am BST. Local regional times for this maintenance window are:

01:15 - 02:00EDT (e.g. New York)
22:15 - 23:00PDT 11th October 2019 (e.g. San Francisco)
16:15 - 17:00AEDT (e.g. Sydney)

During this maintenance window, we’ll be migrating several services from our existing physical data centres to Microsoft Azure and completing an upgrade of our infrastructure and database software.

While we carry out this work the Engagement Cloud CPaaS (formerly Comapi) and Dynmark platforms will be unavailable, therefore affecting services such as:

- Engagement Cloud CPaaS portal and the “One” API (formerly Comapi)
- Dynmark portal, and Dynmark SMS APIs including direct SMPP connections
- Inbox including Campaign Builder
- Campaign Manager
- Message Manager
- Intelligent Query
- Email to SMS

Customers using dotdigital’s Engagement Cloud will be mostly unaffected. However, you won’t be able to:

- Deploy SMS broadcast campaigns during this maintenance window. Any SMS messages you send will be queued and will automatically resume once service is restored.
- Receive any two factor authentication SMS message until after our migration is complete.

Why are we doing this?

The great news is our move to Microsoft Azure will enable us to deliver increased performance and resiliency to our customers. What’s more, the Microsoft Azure platform will enable us to grow and scale to meet future customer demand.

Do you need to do anything?

If you’re currently filtering traffic by IP address, please be aware of the following changes. We recommend adding the new IP addresses in addition to your current rules as soon as possible.

- SMPP Gateway smpp1.dynmark.com will move from 89.106.144.101 to 52.155.162.26 and 52.155.167.81.
- SMPP Gateway smpp2.dynmark.com will move from 89.106.146.101 to 51.105.196.109 and 51.105.196.38.
- FTP ftp2.dynmark.com will move from 89.106.144.69 to 13.74.142.81.
- Webhook events from source IP 89.106.144.107, will now arrive from 40.69.78.36 and 13.95.30.192
Posted on Sep 12, 12:07 BST
Past Incidents
Sep 21, 2019

No incidents reported today.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019
Postmortem - Read details
Sep 17, 11:03 BST
Resolved - The API issue has now been resolved.
We apologise for the inconvenience and thank you for your patience.
A full RCA will be available in the coming days.
Sep 16, 17:33 BST
Monitoring - Our teams have applied the fix. The API is now fully operational.
We will continue to monitor the situation for the next few minutes to ensure stability.
Sep 16, 17:29 BST
Identified - We have identified the issue and our teams are currently working on applying the fix.
Thanks for your continued patience.
Sep 16, 17:25 BST
Update - Thanks for your patience, folks. We’re making good headway on resolving the issue with our API (Europe region). We’ll be back with another update very soon.
Sep 16, 17:18 BST
Investigating - We are currently investigating an issue with the Engagement Cloud API in Europe.
Please note that this does not affect the CPaaS API, CPaaS SMS API or CPaaS Inbox API.
Updates will follow in due course.
We apologise for the inconvenience
Sep 16, 16:43 BST
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019
Postmortem - Read details
Sep 13, 16:35 BST
Resolved - We have investigated and resolved an issue with email campaign sends for some accounts going out slower than expected, or in some cases becoming stuck in the outbox. This issue affected a small number of sends from Tuesday through Friday.
Sep 13, 13:00 BST
Sep 12, 2019

No incidents reported.

Sep 11, 2019
Completed - The scheduled maintenance has been completed.
Sep 11, 08:04 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 07:30 BST
Scheduled - Our next regular application update is scheduled for 11th September 2019 at 07:30 BST.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotmailer.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEST (e.g. Sydney)
Sep 4, 09:16 BST
Sep 10, 2019

No incidents reported.

Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.