All Systems Operational
Global - Website   ? Operational
Global - Login Page   ? Operational
Global - Image Hosting   Operational
Europe - dotmailer r1 Operational
Europe - Web Application   ? Operational
Europe - API   ? Operational
Europe - Mail Sending   Operational
Europe - Open and Link Tracking   Operational
Europe - Reporting   Operational
Europe - Surveys and Forms   Operational
Europe - Landing Pages   Operational
Europe - Transactional Email   Operational
North America - dotmailer r2 Operational
North America - Web Application   ? Operational
North America - API   ? Operational
North America - Mail Sending   Operational
North America - Open and Link Tracking   Operational
North America - Reporting   Operational
North America - Surveys and Forms   Operational
North America - Landing Pages   Operational
North America - Transactional Email   Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application   Operational
Asia Pacific - API   Operational
Asia Pacific - Mail Sending   Operational
Asia Pacific - Open and Link Tracking   Operational
Asia Pacific - Reporting   Operational
Asia Pacific - Surveys and Forms   Operational
Asia Pacific - Landing Pages   Operational
Asia Pacific - Transactional Email   Operational
Global CPaaS Operational
API   Operational
Portal   Operational
SMS API   Operational
SMS Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regular Application Update Jan 30, 07:30-08:30 GMT
Our next regular application update is scheduled for 30th January 2019 at 7:30am
Regular updates typically bring new features, bug fixes and performance gains.
During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.
We'll share the release notes just after the update so you can read what's new.
Posted on Jan 23, 10:50 GMT
Past Incidents
Jan 24, 2019

No incidents reported today.

Jan 23, 2019

No incidents reported.

Jan 22, 2019

No incidents reported.

Jan 21, 2019

No incidents reported.

Jan 20, 2019

No incidents reported.

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019
Intermittent access to Engagement Cloud for OpenDNS and Cisco Umbrella users
Resolved - Cisco and OpenDNS have now removed the block on dotdigital.com. Users of their software will start to regain access to Engagement Cloud.
Jan 17, 19:19 GMT
Update - We are continuing to work on a fix for this issue.
Jan 17, 19:08 GMT
Update - We are continuing to work on a fix for this issue.
Jan 17, 16:41 GMT
Update - We are continuing to work on a fix for this issue.
Jan 17, 16:40 GMT
Identified - Users of OpenDNS and Cisco Umbrella may experience difficulty accessing Engagement Cloud. This is due to a miss-classification of our new domain name dotdigital.com. We are working with Cisco to have the block removed and will update this page accordingly. In the meantime we are advising affected clients to contact their IT Department to see if they can adjust local security settings.
Jan 17, 16:39 GMT
Jan 16, 2019
Regular application update
Completed - The scheduled maintenance has been completed.
Jan 16, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:30 GMT
Scheduled - Our next regular application update is scheduled for 2019-01-16 at 07:30 GMT.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotmailer.com/hc/en-gb/sections/202602098-Feature-releases
Jan 16, 07:30 GMT
Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

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