All Systems Operational
Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - dotmailer r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Landing Pages Operational
Europe - Transactional Email Operational
North America - dotmailer r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Landing Pages Operational
North America - Transactional Email Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Landing Pages Operational
Asia Pacific - Transactional Email Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2019

No incidents reported today.

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019
Postmortem - Read details
Aug 15, 11:57 BST
Resolved - The identified issue has now been resolved and service has been restored. We apologise for any inconvenience this problem has caused you. An incident report will be available in the next few days when we have fully understood the root cause of the issue.
Aug 14, 15:03 BST
Identified - The issue has been identified and our teams are working on deploying a fix as soon as possible.
Aug 14, 13:49 BST
Investigating - We are currently investigating an issue with customers being unable to use External Dynamic Content thus resulting in campaigns containing EDC being cancelled.

Further updates will be provided in due course
Aug 14, 13:46 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 08:19 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:30 BST
Scheduled - Our next regular application update is scheduled for Wednesday 14th August 2019 at 07:30 BST.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotmailer.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEST (e.g. Sydney)
Aug 7, 08:57 BST
Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

No incidents reported.