All Systems Operational

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Welcome to the dotdigital status page

We closely and continuously monitor the status of Engagement Cloud. If there are any interruptions to services, we post the details on this page immediately. In addition, you can access our uptime and availability reports at anytime.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing is only for service information, and we will never send any marketing communications. If you'd like to know more, read our Privacy Policy .

This page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Engagement Cloud r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
Europe - Integration Hub Operational
North America - Engagement Cloud r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
North America - Integration Hub Operational
Asia Pacific - Engagement Cloud r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Asia Pacific - Integration Hub Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
API TLS Configuration Changes Jun 16, 14:00-16:00 BST
As already mentioned in our blog, https://blog.dotdigital.com/technical-updates-to-dotdigital/ we'll be deprecating support for TLS 1.0 & 1.1 on our API infrastructure on 14 July 2021. In an effort to help customers identify if they'll be impacted by this change, we'll temporarily remove support for these protocols for 2 hours at 13:00 UTC on Wednesday 16 June 2021.

Local times are as follows:
14:00 - 16:00 BST (e.g. London)
09:00 - 11:00 EST (e.g. New York)
06:00 - 08:00 PST (e.g. San Francisco)
23:00 (Wed 16th June) - 01:00 (Thur 17th June AEDT (e.g. Sydney)

Any systems unable to support TLS 1.2 or above will fail to connect and the service will appear unavailable. If your integration with Engagement Cloud is impacted, you'll need to refer to our blog for more information. If you need further assistance, you can email us on security@dotdigital.com.
Posted on May 19, 12:25 BST
Past Incidents
Jun 16, 2021

No incidents reported today.

Jun 15, 2021
Postmortem - Read details
Jun 15, 16:23 BST
Resolved - We’ve monitored the situation for some time now and we’re confident this issue is fully resolved.

We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). Apologies about today’s mishap.
Jun 15, 01:28 BST
Monitoring - We applied a fix a few minutes ago. The great news is we're now seeing immediate and sustained improvements.

Thanks for your patience while we worked on this problem.

We'll monitor the situation from here and post a final update once we're totally satisfied it's resolved.
Jun 15, 01:01 BST
Identified - Our Tech Team has identified the cause to be DNS related, and we’re now working on a resolution. We’ll post another update in a few moments.
Jun 15, 00:45 BST
Update - We are continuing to investigate ongoing intermittent errors in our North American region. We will provide more information as soon as it is available.
Jun 14, 23:48 BST
Investigating - We're receiving some reports from customers experiencing some intermittent errors with our North American region. We're investigating it now, and we'll post an update as soon as we can.
Jun 14, 23:03 BST
Jun 14, 2021
Completed - The scheduled maintenance has been completed.
Jun 14, 11:14 BST
Scheduled - On Monday 14th June 2021 at 10:00 UTC, we’ll be making a change to External Dynamic Content which may require you to take some action.

As part of an infrastructure change, we’ll be migrating External Dynamic Content to a newer, faster and more robust platform. This will mean the IP address used to fetch external content will change.

How do I know if I’m affected by this change?
Generally, our customers use External Dynamic Content is used in 2 ways:

1. Using our EasyEditor external dynamic content block to pull in and populate campaign content using an external URL endpoint. This is often used to send different offers, images, text or ‘calls to action’ to different groups of contacts.
2. Using our Magento 1 or Magento 2 integration functionality to provide basket contents and coupon codes in email campaigns.

In summary, if you’re using External Dynamic Content via any method and you’re securing your External Dynamic Content URLs by IP address, you’re probably going to be impacted by this change.

What changes do I need to make?
If you’re securing your External Dynamic Content URLs by IP address, you’ll need to allow the IP addresses listed in this support article. The IP addresses for External Dynamic Content are separated into 3 regions (Europe, North America and Asia Pacific), so you’ll need to allow the IPs specific for your region. If you fail to make these changes, it’ll prevent your External Dynamic Content from working and your email campaigns will fail to send.

What shall I do if I’m unsure?
If you’re unsure on whether you’re going to be impacted by this change or how to approach making the necessary changes, you can get in touch for advice via our contact us page or by emailing support@dotdigital.com.
May 4, 10:49 BST
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.

Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.