All Systems Operational

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Welcome to the Dotdigital status page

If there are any interruptions to services, we post the details on this page immediately. In addition, you can read about historic incidents, details of our analysis and subsequent preventative actions.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing to this status page means you'll only receive service information. If you'd like to know more about how we collect and use personal data, you can read our Privacy Policy.

You can access our uptime and availability reports at anytime.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Dotdigital R1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
Europe - Email to SMS Operational
Europe - Integration Hub Operational
North America - Dotdigital R2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
North America - Email to SMS Operational
North America - Integration Hub Operational
Asia Pacific - Dotdigital R3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Asia Pacific - Email to SMS Operational
Asia Pacific - Integration Hub Operational
Global CPaaS Operational
API Operational
Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On 12 October 2022, we'll be removing support for TLS 1.0 and 1.1 on our SMTP infrastructure. This change is part of our security enhancement strategy and continuation of the work we’ve started in recent years.

We want to help customers identify if they'll be impacted by this change. With that in mind, we'll temporarily remove support for TLS 1.0 and 1.1 for two hours on 10 August 2022 at 13:00 UTC.

You could be impacted by this upgrade if you don’t make the necessary adjustments. We’d encourage you to read our helpcentre article right away, as it will:

- Explain the timeline for these changes
- Help you identify if you’re going to be impacted
- Advise what you need to do.

If you're unsure on whether you're going to be impacted by this change or how to approach making the necessary changes, you can get in touch for advice via our contact us page or by emailing support@dotdigital.com.

Posted on Jul 19, 11:44 BST
Past Incidents
Aug 9, 2022

No incidents reported today.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - We’ve monitored the situation for some time now and we’re confident this issue is fully resolved.
Sorry it happened and for the interruption it caused. We’re going to write a report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.

Aug 5, 17:18 BST
Monitoring - SMS delivery is now back to normal. We're monitoring the situation to confirm there is no recurrence of the issue.
Aug 5, 17:00 BST
Investigating - We are currently experiencing delays sending SMS via the Dotdigital platform. Our team are investigating and we'll update this status page soon with more information.
Aug 5, 16:16 BST
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022
Completed - The scheduled maintenance has been completed.
Jul 30, 17:20 BST
Verifying - Verification is currently underway for the maintenance items.
Jul 30, 17:16 BST
Update - Email and SMS sends have been resumed after a pause in outbound sends for approximately 20 minutes.
Jul 30, 17:07 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 16:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 14, 15:47 BST
Scheduled - On Saturday 30 July 2022 between 16:00 BST and 20:00 BST, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.

During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.

All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.

If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.

Jun 10, 14:55 BST
Jul 29, 2022

No incidents reported.

Jul 28, 2022

No incidents reported.

Jul 27, 2022

No incidents reported.

Jul 26, 2022

No incidents reported.