dotdigital Status

All Systems Operational

About This Site

Welcome to the dotdigital status page

We closely and continuously monitor the status of Engagement Cloud. If there are any interruptions to services, we post the details on this page immediately. In addition, you can access our uptime and availability reports at anytime.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing is only for service information, and we will never send any marketing communications. If you'd like to know more, read our Privacy Policy .

This page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website Operational

Global - Login Page Operational

Global - Image Hosting Operational

Europe - Engagement Cloud r1 Operational

Europe - Web Application Operational

Europe - API Operational

Europe - Mail Sending Operational

Europe - Open and Link Tracking Operational

Europe - Reporting Operational

Europe - Surveys and Forms Operational

Europe - Pages and Forms Operational

Europe - Transactional Email Operational

Europe - Contact Imports Operational

Europe - SMS Operational

North America - Engagement Cloud r2 Operational

North America - Web Application Operational

North America - API Operational

North America - Mail Sending Operational

North America - Open and Link Tracking Operational

North America - Reporting Operational

North America - Surveys and Forms Operational

North America - Pages and Forms Operational

North America - Transactional Email Operational

North America - Contact Imports Operational

North America - SMS Operational

Asia Pacific - Engagement Cloud r3 Operational

Asia Pacific - Web Application Operational

Asia Pacific - API Operational

Asia Pacific - Mail Sending Operational

Asia Pacific - Open and Link Tracking Operational

Asia Pacific - Reporting Operational

Asia Pacific - Surveys and Forms Operational

Asia Pacific - Pages and Forms Operational

Asia Pacific - Transactional Email Operational

Asia Pacific - Contact Imports Operational

Asia Pacific - SMS Operational

Global CPaaS Operational

API Operational

Portal Operational

SMS API Operational

SMS Portal Operational

Inbox API Operational

Inbox Portal Operational

Email to SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020

No incidents reported.

Oct 28, 2020

Issue with scheduled sends not completing

Postmortem - Read details
Oct 30, 12:01 GMT

Resolved - We've monitored the situation for some time now and we're confident this issue is fully resolved. All delayed scheduled email campaign sends should now be up to date
We apologise again for the interruption it caused. We're going to write a report to share the specific details of today's issue. We'll attach it here in a few days when it's ready.
Please contact our support team via live chat or email if you have any questions, or are still experiencing any issues.
Oct 28, 18:56 GMT

Monitoring - We have identified the issues with scheduled sends. Some scheduled campaigns were delayed from 14:40 UTC and most have now been successfully sent. We're monitoring for any remaining affected campaigns. We will provide another update shortly
We again apologise for any inconvenience this may have caused, thank you for your patience.
Oct 28, 18:20 GMT

Investigating - We're investigating an issue with scheduled sends (in all regions) not completing as expected. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Oct 28, 17:29 GMT

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

Regular Application Update (21st October 2020)

Completed - The scheduled maintenance has been completed.
Oct 21, 08:26 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 07:31 BST

Scheduled - Our next regular application update is scheduled for Wednesday 21st October 2020 at 07:30 BST

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
17:30 - 18:30 AEDT (e.g. Sydney)
Oct 14, 09:42 BST

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.