All Systems Operational

About This Site

Welcome to the Dotdigital status page

We closely and continuously monitor the status of Dotdigital. If there are any interruptions to services, we post the details on this page immediately. In addition, you can access our uptime and availability reports at anytime.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing is only for service information, and we will never send any marketing communications. If you'd like to know more, read our Privacy Policy .

This page and any notifications are intended for Dotdigital Customers and Partners only.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Dotdigital R1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
Europe - Email to SMS Operational
Europe - Integration Hub Operational
North America - Dotdigital R2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
North America - Email to SMS Operational
North America - Integration Hub Operational
Asia Pacific - Dotdigital R3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Asia Pacific - Email to SMS Operational
Asia Pacific - Integration Hub Operational
Global CPaaS Operational
API Operational
Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - We're pleased to say the issues with our phone lines are now resolved. Customer calls have continued to arrive successfully throughout the day. We're sorry if you experienced any delays or trouble calling our team over the past couple of days.
Oct 14, 16:41 BST
Monitoring - We've continued to work with our third-party provider to resolve the intermittent issues with phone lines into our Support and Customer Service Team. We're seeing a vast improvement in our ability to answer customer calls and lines now appear to be operating as normal. We're going to monitor performance and provide another update later today. Sorry if you've had to try a couple of times to get through to us.
Oct 14, 10:06 BST
Identified - We're currently experiencing intermittent issues with the phone lines into our Support and Customer Service Team which is affecting our ability to answer customer calls. We're working with our third-party provider to resolve the issue.
Livechat and email support are operating as normal and should be used until the issues are resolved:
- Livechat: Can be launched from any helpcentre page, from inside our Dotdigital application or this direct link
- Email: support@dotdigital.com
We're sorry this issue has occurred, however, we're happy to make outbound calls if requested to do so (from Livechats/emails).
Oct 11, 10:34 BST
Oct 13, 2021
Postmortem - Read details
Oct 15, 15:12 BST
Resolved - Everything is back on track now.
We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two).
Apologies about today’s mishap.
Oct 13, 15:45 BST
Monitoring - Good news: we’ve released a fix for the issue, and are seeing rapid improvements. Thanks for sticking with us while we sorted everything. We’ll keep a close eye on things and will post a final confirmation shortly when it’s 100% resolved.
Oct 13, 15:23 BST
Identified - Thanks for your patience.
We’re making some real progress on resolving the issue. Customers may be experiencing delays of up to 1 hour when publishing pages and forms. We’ll be back with another update very soon.
Oct 13, 12:41 BST
Update - We are continuing to investigate this issue.
Oct 13, 11:37 BST
Investigating - Hey, folks. We're receiving some reports from customers experiencing issues with Pages and Forms. We're investigating it now, and we'll post an update as soon as we can.
Oct 13, 11:36 BST