dotdigital Status

All Systems Operational

About This Site

Welcome to the dotdigital status page

We closely and continuously monitor the status of Engagement Cloud. If there are any interruptions to services, we post the details on this page immediately.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing is only for service information, and we will never send any marketing communications. If you'd like to know more, read our Privacy Policy .

This page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website Operational

Global - Login Page Operational

Global - Image Hosting Operational

Europe - Engagement Cloud r1 Operational

Europe - Web Application Operational

Europe - API Operational

Europe - Mail Sending Operational

Europe - Open and Link Tracking Operational

Europe - Reporting Operational

Europe - Surveys and Forms Operational

Europe - Pages and Forms Operational

Europe - Transactional Email Operational

Europe - Contact Imports Operational

Europe - SMS Operational

North America - Engagement Cloud r2 Operational

North America - Web Application Operational

North America - API Operational

North America - Mail Sending Operational

North America - Open and Link Tracking Operational

North America - Reporting Operational

North America - Surveys and Forms Operational

North America - Pages and Forms Operational

North America - Transactional Email Operational

North America - Contact Imports Operational

North America - SMS Operational

Asia Pacific - Engagement Cloud r3 Operational

Asia Pacific - Web Application Operational

Asia Pacific - API Operational

Asia Pacific - Mail Sending Operational

Asia Pacific - Open and Link Tracking Operational

Asia Pacific - Reporting Operational

Asia Pacific - Surveys and Forms Operational

Asia Pacific - Pages and Forms Operational

Asia Pacific - Transactional Email Operational

Asia Pacific - Contact Imports Operational

Asia Pacific - SMS Operational

Global CPaaS Operational

API Operational

Portal Operational

SMS API Operational

SMS Portal Operational

Inbox API Operational

Inbox Portal Operational

Email to SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

Delays to some features

Postmortem - Read details
Jul 29, 14:48 BST

Resolved - Following the fix we released earlier, everything is back to normal now. We’ll write a detailed description of what caused the issue. Check back here in a day or two for the report. We’re sorry for the interruption to your day.
Jul 29, 11:23 BST

Identified - Our teams have isolated the issue this side, and we’re now taking care of the problem. Thanks for your patience, everyone. Regular service will resume again very soon.
Jul 29, 10:46 BST

Investigating - We're investigating an issue with delays to some features. This includes coupon codes, chat notifications, program statistics and salesforce v1 imports. Sorry if you're affected, but our Tech Team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Jul 29, 10:31 BST

Regular Application Update (29th July 2020)

Completed - The scheduled maintenance has been completed.
Jul 29, 08:31 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 07:30 BST

Scheduled - Our next regular application update is scheduled for Wednesday 29th July 2020 at 07:30 BST

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEST (e.g. Sydney)
Jul 22, 10:38 BST

Jul 28, 2020

No incidents reported.

Jul 27, 2020

Intermittent errors accessing R1 API and other services

Postmortem - Read details
Jul 28, 10:20 BST

Resolved - Everything is back on track now. We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). Apologies about today’s mishap.
Jul 27, 17:05 BST

Identified - Our teams have isolated the issue this side, and we’re now taking care of the problem. The issue is isolated to a single database and therefore only a subset of customers are being impacted. Thanks for your patience, everyone. Regular service will resume again very soon.
Jul 27, 16:27 BST

Investigating - Hey, folks. We're receiving some reports from a subset of customers experiencing intermittent errors when accessing our API or using other services such as imports and segments. We're investigating it now, and we'll post an update as soon as we can.
Jul 27, 16:20 BST

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

SMS Delays - All regions

Postmortem - Read details
Jul 23, 11:01 BST

Resolved - We’ve monitored the situation for some time now and we’re confident this issue is fully resolved.
We were experiencing a high level of networking errors within our third party cloud provider which led to a fail over of some of our database servers.
Sorry it happened and for the interruption it caused. We’re going to write a full RCA report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.
Jul 21, 21:35 BST

Monitoring - All functionality is now restored.
We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.
Jul 21, 21:17 BST

Investigating - We're investigating an issue with delayed SMS messages both from Engagement Cloud and our CPaaS/API products. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Jul 21, 21:14 BST