All Systems Operational

About This Site

Welcome to the dotdigital status page!

We closely monitor the status of Engagement Cloud around the clock. If there's any interruptions to services, we'll post the details on here immediately.

The great news is you can subscribe to receive email and/or SMS notifications to make sure you're the first to hear of any problems. If you'd like to subscribe, head for the 'Subscribe To Updates' in the top right of this page. When you subscribe on here, it's just to receive service notifications - we'll never send you any marketing messages. If you'd like to know a bit more, you can always read our Privacy Policy at https://dotdigital.com/terms/privacy-policy/.

Finally, this page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Engagement Cloud r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Landing Pages Operational
Europe - Transactional Email Operational
North America - Engagement Cloud r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Landing Pages Operational
North America - Transactional Email Operational
Asia Pacific - Engagement Cloud r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Landing Pages Operational
Asia Pacific - Transactional Email Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 10, 2019
Resolved - The import delay with Insight Data in Europe has now been resolved.
We apologise for any inconvenience.
A full RCA will be available in the next few days.
Dec 10, 12:08 GMT
Identified - We have increased capacity and queued Insight Data is being processed. Some customers may still experience delays whilst the backlog is cleared.
A further update will be provided in due course.
Dec 10, 11:29 GMT
Investigating - We are currently experiencing importing delays with our Insight Data feature. This is currently being investigated and an update will be provided when available.
We apologise for any inconvenience this may cause.
Dec 10, 09:58 GMT
Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019
Completed - The scheduled maintenance has been completed.
Dec 4, 08:12 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:30 GMT
Scheduled - Our next regular application update is scheduled for Wednesday 4th December 2019 at 07:30 GMT

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EST (e.g. New York)
23:30 - 00:30 PST (e.g. San Francisco)
18:30 - 19:30 AEDT (e.g. Sydney)
Nov 27, 09:44 GMT
Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.