All Systems Operational
Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - dotmailer r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Landing Pages Operational
Europe - Transactional Email Operational
North America - dotmailer r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Landing Pages Operational
North America - Transactional Email Operational
Asia Pacific - dotmailer r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Landing Pages Operational
Asia Pacific - Transactional Email Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regular application update Apr 24, 07:30-08:30 BST
Our next regular application update is scheduled for Wednesday 24th of April 2019 at 07:30 BST.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotmailer.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEDT (e.g. Sydney)
Posted on Apr 24, 07:30 BST
Past Incidents
Apr 23, 2019

No incidents reported today.

Apr 22, 2019

No incidents reported.

Apr 21, 2019

No incidents reported.

Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019

No incidents reported.

Apr 17, 2019

No incidents reported.

Apr 16, 2019
Delayed sends in Asia Pacific region
Resolved - This incident has been resolved. The network outage was caused by a local ISP triggering an Internet routing problem between our cloud provider and data centre.
Apr 16, 10:02 BST
Monitoring - The network outage is now resolved and email sends have been resumed.
Apr 16, 08:56 BST
Investigating - Sends are currently paused whilst we investigate a network outage impacting our Asia Pacific R3 region.
Apr 16, 08:31 BST
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019

No incidents reported.

Apr 10, 2019
Contact Imports Issue - all regions
Resolved - This incident has been resolved.
Apr 10, 12:17 BST
Update - This incident has now been resolved.
An error was found after the regular maintenance completed earlier this morning. A fix has been implemented and expected performance of contact imports has been restored.
Apr 10, 12:10 BST
Monitoring - The issue has been identified and a fix has been implemented. We will continue to monitor for 15 minutes to ensure stability.
Apr 10, 11:49 BST
Update - The issue is still being investigated by our teams. Further updates will be provided in due course.
Apr 10, 10:58 BST
Investigating - We are currently looking into a problem affecting some customers which may see contact imports take longer than usual or be in a hung state.
Further updates will be provided in due course.
Apr 10, 10:04 BST
Campaign Editor issue for campaigns with embedded videos - all regions
Resolved - A fix has been deployed and verified to work.
Apr 10, 10:29 BST
Identified - We are investigating an issue with campaigns with embedded videos showing as blank in the editor.
A fix is being tested to be deployed soon. Further updates in due course.
Apr 10, 10:07 BST
Regular Application Update (10th April 2019)
Completed - The scheduled maintenance has been completed.
Apr 10, 08:11 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 07:30 BST
Scheduled - Our next regular application update is scheduled for Wednesday 10th of April 2019 at 07:30 BST

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotmailer.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEDT (e.g. Sydney)
Apr 3, 09:10 BST
Apr 9, 2019

No incidents reported.

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