All Systems Operational

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Welcome to the Dotdigital status page

If there are any interruptions to services, we post the details on this page immediately. In addition, you can read about historic incidents, details of our analysis and subsequent preventative actions.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing to this status page means you'll only receive service information. If you'd like to know more about how we collect and use personal data, you can read our Privacy Policy.

You can access our uptime and availability reports at anytime.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Dotdigital R1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
Europe - Email to SMS Operational
Europe - Integration Hub Operational
North America - Dotdigital R2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
North America - Email to SMS Operational
North America - Integration Hub Operational
Asia Pacific - Dotdigital R3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Asia Pacific - Email to SMS Operational
Asia Pacific - Integration Hub Operational
Global CPaaS Operational
API Operational
Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Friday 1 July 2022 between 22:00 AEST and 02:00 AEST, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.

During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.

All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.

If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.

Posted on Jun 10, 14:48 BST
On Saturday 16 July 2022 between 04:00 EDT and 08:00 EDT, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.

During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.

All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.

If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.

Posted on Jun 10, 14:53 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 14, 15:47 BST
Scheduled - On Saturday 30 July 2022 between 16:00 BST and 20:00 BST, we'll be performing upgrades to our email and SMS sending infrastructure. We need to make these changes to allow our platform to continue to grow and to meet the demands of our customers.

During these maintenance windows, there’ll be a short period of time where email campaigns, transactional email and SMS campaigns are delayed by approximately 45 minutes. It’s important to mention no sends will be lost during this maintenance. All emails and SMS messages will be held in a queue and dispatched as soon as possible.

All other aspects of our platform will continue to work as normal. Meaning, you’ll still have full access to your account via the portal and the API.

If you have any questions, you can contact us on support@dotdigital.com or via our contact us page.

Jun 10, 14:55 BST
Past Incidents
Jun 30, 2022

No incidents reported today.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Postmortem - Read details
Jun 22, 13:27 BST
Resolved - This incident has been resolved.
Jun 21, 09:01 BST
Update - Cloudflare have identified the cause of the problem and applied a fix which has restored service to Dotdigital. All of our systems are now working as normal and we're monitoring the situation.
Jun 21, 08:21 BST
Monitoring - Dotdigital is currently experiencing a global outage caused by an incident at Cloudflare. We’re working with Cloudflare to understand the situation and restore services as quickly as possible. During this period it’s likely customers will not be able to access their accounts via our portal or the API, click and tracking data will also work intermittently.
Jun 21, 08:20 BST
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.