All Systems Operational

About This Site

Welcome to the dotdigital status page

We closely and continuously monitor the status of Engagement Cloud. If there are any interruptions to services, we post the details on this page immediately. In addition, you can access our uptime and availability reports at anytime.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing is only for service information, and we will never send any marketing communications. If you'd like to know more, read our Privacy Policy .

This page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Engagement Cloud r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
North America - Engagement Cloud r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
Asia Pacific - Engagement Cloud r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our next regular application update is scheduled for Wednesday 2nd December 2020 at 07:30 GMT

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EST (e.g. New York)
23:30 - 00:30 PST (e.g. San Francisco)
18:30 - 19:30 AEDT (e.g. Sydney)
Posted on Nov 25, 11:34 GMT
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:30 GMT
Scheduled - On 18 November 2020 at 07:30 GMT, the Microsoft Dynamics connector data label sync will be migrated to a more robust engine.

Please note this will only affect Dynamics CRM connectors that are blocking or filtering inbound traffic, no other part of Engagement Cloud will be affected by this change.

Required changes to your environment:
If you block or filter inbound traffic based on IP address, then please add the new IP address for your region ahead of the migration date.

If you do not take any action by 18 November 2020, you may experience sync failures.

New IP Addresses:

Europe (region 1)
168.61.83.197

North America (region 2)
20.190.237.249

Asia Pacific (region 3)
104.210.65.149

If you are unsure if you are affected, please reach out to your IT or CRM administrator to avoid service disruptions.
Nov 2, 11:08 GMT
Completed - The scheduled maintenance has been completed.
Nov 18, 08:29 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:30 GMT
Scheduled - Our next regular application update is scheduled for Wednesday 18th November 2020 at 07:30 BST

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EST (e.g. New York)
23:30 - 00:30 PST (e.g. San Francisco)
18:30 - 19:30 AEDT (e.g. Sydney)
Nov 11, 10:25 GMT
Nov 17, 2020

No incidents reported.