All Systems Operational

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Welcome to the Dotdigital status page

If there are any interruptions to services, we post the details on this page immediately. In addition, you can read about historic incidents, details of our analysis and subsequent preventative actions.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing to this status page means you'll only receive service information. If you'd like to know more about how we collect and use personal data, you can read our Privacy Policy.

You can access our uptime and availability reports at anytime.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Dotdigital R1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
Europe - Email to SMS Operational
Europe - Integration Hub Operational
North America - Dotdigital R2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
North America - Email to SMS Operational
North America - Integration Hub Operational
Asia Pacific - Dotdigital R3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Asia Pacific - Email to SMS Operational
Asia Pacific - Integration Hub Operational
Global CPaaS Operational
API Operational
Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Postmortem - Read details
Jan 25, 16:11 GMT
Resolved - Our cloud provider have fully restored service and closed their incident.
Jan 25, 11:02 GMT
Monitoring - Dotdigital service is now fully restored and our cloud provider have reversed a recent change which could have triggered this problem. We continue to monitor and will react as events unfold.
Jan 25, 09:46 GMT
Update - Due to the nature of the problem with our cloud provider a portion of users may experience problems accessing Dotdigital from their location. In addition we currently have a problem with Segments and CPaaS functionality in our APAC (R3) region.
Jan 25, 09:26 GMT
Identified - The connectivity issue with our APAC (R3) region has been identified, and is being caused by an outage with one of our cloud providers who are experiencing issues globally
Jan 25, 08:28 GMT
Update - We are continuing to investigate this issue.
Jan 25, 07:41 GMT
Investigating - We are currently experiencing connectivity issues that are affecting customers using the APAC (R3) region of Dotdigital
Jan 25, 07:40 GMT
Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.