All Systems Operational

About This Site

Welcome to the dotdigital status page!

We closely monitor the status of Engagement Cloud around the clock. If there's any interruptions to services, we'll post the details on here immediately.

The great news is you can subscribe to receive email and/or SMS notifications to make sure you're the first to hear of any problems. If you'd like to subscribe, head for the 'Subscribe To Updates' in the top right of this page. When you subscribe on here, it's just to receive service notifications - we'll never send you any marketing messages. If you'd like to know a bit more, you can always read our Privacy Policy at https://dotdigital.com/terms/privacy-policy/.

Finally, this page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Engagement Cloud r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Landing Pages Operational
Europe - Transactional Email Operational
North America - Engagement Cloud r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Landing Pages Operational
North America - Transactional Email Operational
Asia Pacific - Engagement Cloud r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Landing Pages Operational
Asia Pacific - Transactional Email Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regular Application Update (20th November 2019) Nov 20, 07:30-08:30 GMT
Our next regular application update is scheduled for Wednesday 20th November 2019 at 07:30 GMT

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EST (e.g. New York)
23:30 - 00:30 PST (e.g. San Francisco)
18:30 - 19:30 AEDT (e.g. Sydney)
Posted on Nov 13, 09:09 GMT
Past Incidents
Nov 17, 2019

No incidents reported today.

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

No incidents reported.

Nov 13, 2019

No incidents reported.

Nov 12, 2019

No incidents reported.

Nov 11, 2019

No incidents reported.

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
API services offline in Engagement Cloud - Europe
Postmortem - Read details
Nov 8, 14:56 GMT
Resolved - We’ve monitored the situation for some time now and we’re confident this issue is fully resolved. We'll continue to keep a close eye on things.

We’re going to write a report to share the specific details of today’s issue with our cloud service provider. We’ll attach it here in a few days when it’s ready.

Sorry about the interruption this issue caused.
Nov 7, 11:03 GMT
Update - We're pleased to say our services are continuing to operate normally. We're still monitoring the situation and working with our cloud provider. We'll provide another update at 11:00 (UTC) or sooner if we have news to share.
Nov 7, 10:05 GMT
Monitoring - All services are currently online. We continue to monitor and add additional capacity in reaction to an outage with our cloud provider.
Nov 7, 08:43 GMT
Update - We are continuing to work on a fix for this issue.
Nov 7, 08:18 GMT
Update - Our Cloud Service provider are still working through mitigation steps.
All Engagement Cloud Services in Europe are operational but customers may experience some degraded performance until the issue is fully resolved.
Nov 7, 07:34 GMT
Update - The issue with our cloud service provider is still ongoing. They are actively working on mitigation steps to fix this.
Further updates will be provided when available.
Nov 7, 06:45 GMT
Update - The Incident with our cloud service provider is still ongoing. We are in communication with them to establish their mitigation steps.
Further updates will be provided when available.
We apologise for any inconvenience this may cause.
Nov 7, 05:02 GMT
Identified - An issue has been identified with our Cloud Service provider. They are currently experiencing issues with disk storage associated to a sub set of our infrastructure.
We are in contact with them and will provide updates in due course.
Nov 7, 04:14 GMT
Investigating - We are currently experiencing issues with multiple services with Engagement Cloud in our European Region. Our teams are investigation the issue and we will provide an update in due course.
Apologies for any inconvenience.
Nov 7, 04:00 GMT
Nov 6, 2019
Regular application update (6th November 2019)
Completed - The scheduled maintenance has been completed.
Nov 6, 08:23 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:30 GMT
Scheduled - Our next regular application update is scheduled for 6th November 2019 at 07:30 GMT.

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotmailer.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EST (e.g. New York)
23:30 - 00:30 PST (e.g. San Francisco)
18:30 - 19:30 AEDT (e.g. Sydney)
Oct 30, 09:34 GMT
Nov 5, 2019

No incidents reported.

Nov 4, 2019

No incidents reported.

Nov 3, 2019

No incidents reported.

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