All Systems Operational

About This Site

Welcome to the dotdigital status page

We closely and continuously monitor the status of Engagement Cloud. If there are any interruptions to services, we post the details on this page immediately.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing is only for service information, and we will never send any marketing communications. If you'd like to know more, read our Privacy Policy .

This page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Engagement Cloud r1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
North America - Engagement Cloud r2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
Asia Pacific - Engagement Cloud r3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Global CPaaS Operational
API Operational
Portal Operational
SMS API Operational
SMS Portal Operational
Inbox API Operational
Inbox Portal Operational
Email to SMS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020
Postmortem - Read details
Jul 29, 14:48 BST
Resolved - Following the fix we released earlier, everything is back to normal now. We’ll write a detailed description of what caused the issue. Check back here in a day or two for the report. We’re sorry for the interruption to your day.
Jul 29, 11:23 BST
Identified - Our teams have isolated the issue this side, and we’re now taking care of the problem. Thanks for your patience, everyone. Regular service will resume again very soon.
Jul 29, 10:46 BST
Investigating - We're investigating an issue with delays to some features. This includes coupon codes, chat notifications, program statistics and salesforce v1 imports. Sorry if you're affected, but our Tech Team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Jul 29, 10:31 BST
Completed - The scheduled maintenance has been completed.
Jul 29, 08:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 07:30 BST
Scheduled - Our next regular application update is scheduled for Wednesday 29th July 2020 at 07:30 BST

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EDT (e.g. New York)
23:30 - 00:30 PDT (e.g. San Francisco)
16:30 - 17:30 AEST (e.g. Sydney)
Jul 22, 10:38 BST
Jul 28, 2020

No incidents reported.

Jul 27, 2020
Postmortem - Read details
Jul 28, 10:20 BST
Resolved - Everything is back on track now. We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two). Apologies about today’s mishap.
Jul 27, 17:05 BST
Identified - Our teams have isolated the issue this side, and we’re now taking care of the problem. The issue is isolated to a single database and therefore only a subset of customers are being impacted. Thanks for your patience, everyone. Regular service will resume again very soon.
Jul 27, 16:27 BST
Investigating - Hey, folks. We're receiving some reports from a subset of customers experiencing intermittent errors when accessing our API or using other services such as imports and segments. We're investigating it now, and we'll post an update as soon as we can.
Jul 27, 16:20 BST
Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020
Postmortem - Read details
Jul 23, 11:01 BST
Resolved - We’ve monitored the situation for some time now and we’re confident this issue is fully resolved.
We were experiencing a high level of networking errors within our third party cloud provider which led to a fail over of some of our database servers.
Sorry it happened and for the interruption it caused. We’re going to write a full RCA report to share the specific details of today’s issue. We’ll attach it here in a few days when it’s ready.
Jul 21, 21:35 BST
Monitoring - All functionality is now restored.
We're keeping a watchful eye on things to make sure it stays that way. We'll let you know when we’re 100% confident everything is fully back to normal.
Jul 21, 21:17 BST
Investigating - We're investigating an issue with delayed SMS messages both from Engagement Cloud and our CPaaS/API products. Sorry if you're affected, but our tech team are working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Jul 21, 21:14 BST