All Systems Operational

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Welcome to the Dotdigital status page

If there are any interruptions to services, we post the details on this page immediately. In addition, you can read about historic incidents, details of our analysis and subsequent preventative actions.

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You can access our uptime and availability reports at anytime.

Global - Website ? Operational
Global - Login Page ? Operational
Global - Image Hosting Operational
Europe - Dotdigital R1 Operational
Europe - Web Application ? Operational
Europe - API ? Operational
Europe - Mail Sending Operational
Europe - Open and Link Tracking Operational
Europe - Reporting Operational
Europe - Surveys and Forms Operational
Europe - Pages and Forms Operational
Europe - Transactional Email Operational
Europe - Contact Imports Operational
Europe - SMS Operational
Europe - Email to SMS Operational
Europe - Integration Hub Operational
North America - Dotdigital R2 Operational
North America - Web Application ? Operational
North America - API ? Operational
North America - Mail Sending Operational
North America - Open and Link Tracking Operational
North America - Reporting Operational
North America - Surveys and Forms Operational
North America - Pages and Forms Operational
North America - Transactional Email Operational
North America - Contact Imports Operational
North America - SMS Operational
North America - Email to SMS Operational
North America - Integration Hub Operational
Asia Pacific - Dotdigital R3 Operational
Asia Pacific - Web Application Operational
Asia Pacific - API Operational
Asia Pacific - Mail Sending Operational
Asia Pacific - Open and Link Tracking Operational
Asia Pacific - Reporting Operational
Asia Pacific - Surveys and Forms Operational
Asia Pacific - Pages and Forms Operational
Asia Pacific - Transactional Email Operational
Asia Pacific - Contact Imports Operational
Asia Pacific - SMS Operational
Asia Pacific - Email to SMS Operational
Asia Pacific - Integration Hub Operational
Global CPaaS Operational
API Operational
Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On 12 October 2022 at 06:30 UTC, we'll be removing support for TLS 1.0 and 1.1 on our SMTP infrastructure. This change is part of our security enhancement strategy and continuation of the work we’ve started in recent years.

You could be impacted by this upgrade if you don’t make the necessary adjustments. We’d encourage you to read our helpcentre article right away, as it will:

- Explain the timeline for these changes
- Help you identify if you’re going to be impacted
- Advise what you need to do.

If you're unsure on whether you're going to be impacted by this change or how to approach making the necessary changes, you can get in touch for advice via our contact us page or by emailing support@dotdigital.com.

Posted on Sep 08, 2022 - 09:28 BST
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Postmortem - Read details
Sep 26, 11:19 BST
Resolved - Following the fix we released earlier, everything is back to normal now. We’ll write a detailed description of what caused the issue. Check back here in a day or two for the report. We’re sorry for the interruption to your day.
Sep 23, 12:30 BST
Monitoring - We applied a fix a few moments ago. The great news is we're seeing immediate and sustained improvements with images loading in EasyEditor. Thanks for your patience while we worked on this problem. We'll monitor the situation from here and post a final update once we're totally satisfied it's resolved.
Sep 23, 12:20 BST
Identified - Thanks for your patience. We’re making good progress on resolving the issue with EasyEditor images loading. We’ll be back with another update very soon.
Sep 23, 11:13 BST
Investigating - We're investigating an issue with images either being slow to load in EasyEditor or not loading at all in our European region (R1). Sorry if you're affected, we're working as quickly as possible to resolve the issue and get things back to normal. We'll share another update shortly.
Sep 23, 10:46 BST
Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.