dotdigital Status

All Systems Operational

About This Site

Welcome to the dotdigital status page!

We closely monitor the status of Engagement Cloud around the clock. If there's any interruptions to services, we'll post the details on here immediately.

The great news is you can subscribe to receive email and/or SMS notifications to make sure you're the first to hear of any problems. If you'd like to subscribe, head for the 'Subscribe To Updates' in the top right of this page. When you subscribe on here, it's just to receive service notifications - we'll never send you any marketing messages. If you'd like to know a bit more, you can always read our Privacy Policy at https://dotdigital.com/terms/privacy-policy/.

Finally, this page and any notifications are intended for dotdigital Customers and Partners only.

Global - Website Operational

Global - Login Page Operational

Global - Image Hosting Operational

Europe - Engagement Cloud r1 Operational

Europe - Web Application Operational

Europe - API Operational

Europe - Mail Sending Operational

Europe - Open and Link Tracking Operational

Europe - Reporting Operational

Europe - Surveys and Forms Operational

Europe - Landing Pages Operational

Europe - Transactional Email Operational

North America - Engagement Cloud r2 Operational

North America - Web Application Operational

North America - API Operational

North America - Mail Sending Operational

North America - Open and Link Tracking Operational

North America - Reporting Operational

North America - Surveys and Forms Operational

North America - Landing Pages Operational

North America - Transactional Email Operational

Asia Pacific - Engagement Cloud r3 Operational

Asia Pacific - Web Application Operational

Asia Pacific - API Operational

Asia Pacific - Mail Sending Operational

Asia Pacific - Open and Link Tracking Operational

Asia Pacific - Reporting Operational

Asia Pacific - Surveys and Forms Operational

Asia Pacific - Landing Pages Operational

Asia Pacific - Transactional Email Operational

Global CPaaS Operational

API Operational

Portal Operational

SMS API Operational

SMS Portal Operational

Inbox API Operational

Inbox Portal Operational

Email to SMS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 10, 2019

Insight Data Import Delays - Europe

Resolved - The import delay with Insight Data in Europe has now been resolved.
We apologise for any inconvenience.
A full RCA will be available in the next few days.
Dec 10, 12:08 GMT

Identified - We have increased capacity and queued Insight Data is being processed. Some customers may still experience delays whilst the backlog is cleared.
A further update will be provided in due course.
Dec 10, 11:29 GMT

Investigating - We are currently experiencing importing delays with our Insight Data feature. This is currently being investigated and an update will be provided when available.
We apologise for any inconvenience this may cause.
Dec 10, 09:58 GMT

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

Regular Application Update (4th December 2019)

Completed - The scheduled maintenance has been completed.
Dec 4, 08:12 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 07:30 GMT

Scheduled - Our next regular application update is scheduled for Wednesday 4th December 2019 at 07:30 GMT

Regular updates typically bring new features, bug fixes and performance gains.

During the update, sends and related services may run slower than usual. Note that our SMTP endpoints may also go offline during this time.

After the release has been completed you can find the latest set of release notes at https://support.dotdigital.com/hc/en-gb/sections/202602098-Feature-releases

Local regional times for this application update are as follows:
02:30 - 03:30 EST (e.g. New York)
23:30 - 00:30 PST (e.g. San Francisco)
18:30 - 19:30 AEDT (e.g. Sydney)
Nov 27, 09:44 GMT

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

No incidents reported.

Nov 26, 2019

No incidents reported.