dotdigital Status

All Systems Operational

About This Site

Welcome to the Dotdigital status page

We closely and continuously monitor the status of Dotdigital. If there are any interruptions to services, we post the details on this page immediately. In addition, you can access our uptime and availability reports at anytime.

If you'd like to find out about problems as and when they happen, select Subscribe To Updates at the top right of this page and choose how you'd like to receive notifications. Subscribing is only for service information, and we will never send any marketing communications. If you'd like to know more, read our Privacy Policy .

This page and any notifications are intended for Dotdigital Customers and Partners only.

Global - Website Operational

Global - Login Page Operational

Global - Image Hosting Operational

Europe - Dotdigital R1 Operational

Europe - Web Application Operational

Europe - API Operational

Europe - Mail Sending Operational

Europe - Open and Link Tracking Operational

Europe - Reporting Operational

Europe - Surveys and Forms Operational

Europe - Pages and Forms Operational

Europe - Transactional Email Operational

Europe - Contact Imports Operational

Europe - SMS Operational

Europe - Email to SMS Operational

Europe - Integration Hub Operational

North America - Dotdigital R2 Operational

North America - Web Application Operational

North America - API Operational

North America - Mail Sending Operational

North America - Open and Link Tracking Operational

North America - Reporting Operational

North America - Surveys and Forms Operational

North America - Pages and Forms Operational

North America - Transactional Email Operational

North America - Contact Imports Operational

North America - SMS Operational

North America - Email to SMS Operational

North America - Integration Hub Operational

Asia Pacific - Dotdigital R3 Operational

Asia Pacific - Web Application Operational

Asia Pacific - API Operational

Asia Pacific - Mail Sending Operational

Asia Pacific - Open and Link Tracking Operational

Asia Pacific - Reporting Operational

Asia Pacific - Surveys and Forms Operational

Asia Pacific - Pages and Forms Operational

Asia Pacific - Transactional Email Operational

Asia Pacific - Contact Imports Operational

Asia Pacific - SMS Operational

Asia Pacific - Email to SMS Operational

Asia Pacific - Integration Hub Operational

Global CPaaS Operational

API Operational

Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 27, 2021

No incidents reported today.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

No incidents reported.

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

Intermittent issues with (inbound) Support telephone lines

Resolved - We're pleased to say the issues with our phone lines are now resolved. Customer calls have continued to arrive successfully throughout the day. We're sorry if you experienced any delays or trouble calling our team over the past couple of days.
Oct 14, 16:41 BST

Monitoring - We've continued to work with our third-party provider to resolve the intermittent issues with phone lines into our Support and Customer Service Team. We're seeing a vast improvement in our ability to answer customer calls and lines now appear to be operating as normal. We're going to monitor performance and provide another update later today. Sorry if you've had to try a couple of times to get through to us.
Oct 14, 10:06 BST

Identified - We're currently experiencing intermittent issues with the phone lines into our Support and Customer Service Team which is affecting our ability to answer customer calls. We're working with our third-party provider to resolve the issue.
Livechat and email support are operating as normal and should be used until the issues are resolved:
- Livechat: Can be launched from any helpcentre page, from inside our Dotdigital application or this direct link
- Email: support@dotdigital.com
We're sorry this issue has occurred, however, we're happy to make outbound calls if requested to do so (from Livechats/emails).
Oct 11, 10:34 BST

Oct 13, 2021

Missing Pages and Forms

Postmortem - Read details
Oct 15, 15:12 BST

Resolved - Everything is back on track now.
We’ll write a detailed report for the issue we’ve experienced today. It’ll be posted on here as soon as it’s ready (in a day or two).
Apologies about today’s mishap.
Oct 13, 15:45 BST

Monitoring - Good news: we’ve released a fix for the issue, and are seeing rapid improvements. Thanks for sticking with us while we sorted everything. We’ll keep a close eye on things and will post a final confirmation shortly when it’s 100% resolved.
Oct 13, 15:23 BST

Identified - Thanks for your patience.
We’re making some real progress on resolving the issue. Customers may be experiencing delays of up to 1 hour when publishing pages and forms. We’ll be back with another update very soon.
Oct 13, 12:41 BST

Update - We are continuing to investigate this issue.
Oct 13, 11:37 BST

Investigating - Hey, folks. We're receiving some reports from customers experiencing issues with Pages and Forms. We're investigating it now, and we'll post an update as soon as we can.
Oct 13, 11:36 BST